Like many of you, I am amazed how difficult it is to find people and institutions now. For example we call a number and a machine offers to answer a series of questions we don´t want to ask Try finding a mailing address for Chase. No! E-mail us! All of this is done in the name of somebody´s efficiency. Besides, They hire fewer people in the third world and keep costs down. This is how companies, an embassy or other public and private institutions hide themselves against clients and users who want answers to questions they prefer not to hear.
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